Custom Jewelry

These are the Custom order guidelines all items are hand made so please set your expectation on time frame accordingly.   

Allow up to 3 weeks from purchase to delivery due to construction but in most cases, this will be sooner but we may at busy time in October November and December need more time depending on demand

1. Postage delays can always occur, especially during Christmas time by the Post System and we stop taking orders for Christmas deliver on the 1st of December 
2. We try our very best to get orders out on time.
3. All items are checked for any defects before sending, therefore if items arrive broken it is usually during transit.
4. All orders are custom made especially just for you, therefore no returns or refunds can be accepted due to change of mind or inscription. If jewelaus has made an error in the inscription, design and order then jewelaus will replace the item for you.
5. Due to the personalized and customized nature of our products, we regret that returns or exchanges of pendants are not possible except where we have made a spelling error or there is a defect in the merchandise. Jewelaus always aim to have products of the highest quality, if there are any problems please do not hesitate to contact us on 0477420130 or Facebook messenger . Your statutory rights are unaffected.
6. please do not purchase if you have not agreed to these terms these terms only apply to custom made jewellery that has been requested by you and personally made to your requirements 

Approximate dispatch times

PRE-Orders & Custom items

Please instruct us to how you would like your order shipped if you have a pre order or custom items in your shipment this will delay the shipping of all of these items until all items are in stock 

If you need us to ship separately so the in stocked item are not delayed please leave instructions in the comment box when placing your order. if no instructions are left we will ship all item at once